A missed click on the confirm button left the withdrawal stuck in pending, so the balance stays the same and the request never moves forward. Most often the cause is an unfinished step in the cashier, not a fault on the site.
Pending withdrawal that will not clear
The player sees a pending status on the withdrawal and no change in the balance for longer than expected.
- One step of the request was not confirmed, so it sits half-finished.
- Identity verification is still open and holds the payout.
- The payout address or wallet details do not match the account name.
- A bonus is still active on the balance and locks the funds.
- Security checks flagged the session for a second look.
- Open the cashier and check that the request shows as submitted rather than saved.
- Confirm the final step if the screen still offers a button to finish it.
- Compare the payout details with the name on the account; they must match exactly.
- Clear any active bonus by finishing its playthrough or cancelling it.
- Upload the identity documents if the account still shows an open check.
- Make sure the balance holds enough to cover the request after any deduction.
- Sign out and back in to refresh the pending status.
- Try the same action in a phone browser if the page behaves oddly.
- Keep the request as it is instead of sending a second one.
- Note the reference number shown on the pending item.
- Recheck the cashier after each fix to see whether the status changed.
- Contact support with the reference if nothing moves after all checks.
Contact support once every step above is done and the status has still not changed.
Welcome bonus or free spins missing after sign-up
The player finishes registration and sees no bonus or free spins on the balance.
- The bonus code was not entered or was typed with an error.
- The first deposit did not carry the qualifying flag.
- The account has not completed the verification required for the offer.
- The promo was claimed from a different section than the one that pays it.
- A previous bonus is still open and blocks a new one.
- Open the bonus section and check whether the offer appears as claimed or unused.
- Enter the code again only if the offer still shows as unclaimed.
- Check that the deposit was marked as qualifying before it was sent.
- Finish identity verification so the bonus can be released.
- Close any older bonus that is still active.
- Refresh the page after each change to see the updated balance.
- Log in from a phone browser if the bonus screen does not load.
- Note the name of the promo and the approximate time of the claim.
- Do not claim the same offer twice from a second tab.
- Take a screenshot of the bonus page as it shows now.
- Contact support with the promo name and the time of the claim if the bonus still does not appear.
Contact support once the code, the deposit flag and the verification are all confirmed and the bonus is still absent.
Login refused or account locked after failed attempts
The player types the password and sees an error or a locked message instead of the account.
- The password was typed with the wrong keyboard layout or with stray spaces.
- Too many failed attempts triggered a temporary lock.
- 2FA codes are out of step with the phone clock.
- The account is open in another window or device.
- The browser holds an old session that clashes with the new login.
- Retype the password by hand with the correct layout and no trailing spaces.
- Reset the password through the recovery option if the error repeats.
- Wait out the lock instead of sending more attempts.
- Sync the phone clock so the 2FA codes match.
- Close the account on other devices and windows.
- Clear the browser cache or open a private window.
- Try the same login in a phone browser if the desktop page stalls.
- Check that the username is the one used at sign-up.
- Keep the recovery email and phone number current in the profile.
- Contact https://betwayca.net/ support with the account email if the lock does not lift after the wait.
Contact support once the password reset and the lock wait are done and the login still fails.
Identity check stuck or documents rejected
The player uploads documents and sees a pending check or a rejection notice without a clear reason.
- The photo is blurred, cropped or shows glare on the text.
- One corner or the full edge of the document is missing from the frame.
- The name or the date of birth differs from the account details.
- An expired document was sent.
- The file format is not one the upload accepts.
- Retake the photo in flat light with the whole document in the frame.
- Make sure no finger or shadow covers the photo, the text or the numbers.
- Match the name and the date of birth to the account profile exactly.
- Send a document that is still valid.
- Upload one file at a time in an accepted format.
- Check that both sides of a two-sided document are included.
- Remove the old upload before sending a new copy.
- Refresh the page after each upload to confirm it was received.
- Keep the file size within what the upload field takes.
- Repeat the upload from a phone browser if the desktop upload fails.
- Note the date of each submission for reference.
- Contact support with the submission date if the check stays pending after a correct upload.
Contact support once the documents are clear, valid and matching, and the check has still not moved.
Finish every step in the cashier and the profile before leaving the session; a half-done request is the root of most of these problems.